BTS Technologies

Ultimate! Call Accounting

Ultimate! Call Accounting enables you to provide the current billing status at any time.
This is very important when it comes to telling hotel guests, hospital patients, or
Clients how much they owe in telephone costs.

• Account/matter or authorization code tracking with associated client names

• Add additional costs to a call by percentage or a per call service charge

• Local & long distance costing using your choice of plans with adjustable rates

• Pricing Wizard eliminates need for expensive, regular costing updates

• Pricing Wizard allows user defined long distance costing
  

Ultimate! Call Accounting can give you the facts you need to improve
the productivity of employees, departments, and the company as a whole.

• Examine how much time is spent on the phone

• Categorize records according to purpose of call to evaluate customer efficiency

• Detect malfunctioning or seldom used circuits with ANI/DNIS reports

• Detect T-1 circuit/channel or PBX trunk malfunction with Line Failure indication

• Ultimate! Traffic Studies aid in planning staffing requirement and precise traffic management

Ultimate! Call Accounting can help you save money and increase productivity by identifying different kinds of telephone abuse and misuse.

• Exception reports for calls that indicate employee misuse or toll fraud

• Frequently dialed number reports indicate misuse of phone systems

• Pinpoint calls being made to expensive 900-numbers